Returns, Exchanges and Damaged Goods

If your goods received have been damaged during transportation please contact us within 24 hours of receipt for a returns form and we will replace or refund your money once the item had been returned to Millwood.

If you change your mind about a product once received we can exchange this item was returned only if it is a standard product we hold in stock. Please contact us to check eligibility for an exchange or refund and to request a returns form.

Some of our products are made to order and unfortunately cannot be exchanged or refunded if you change your mind.

We are confident that you will be more than pleased with any product you receive however if you would like a little help deciding on your product to make sure you are happy with your purchase we are happy to help.

Please contact us on 01484 868 297 and a member of our team will answer any questions you may have and advise you on the best purchase.